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Click in-app to access the full platform documentation for your version of DataRobot.

Management tools

Use the account management tools—the navigation elements in the upper right—to access many account and project management tools.

Option Description
Project share (1) Allows you to invite users and set permissions on your projects.
Resources (2) Provides access to DataRobot product and API documentation, Enterprise Support, and the DataRobot Community. Additionally provides a feedback modal for sending suggestions and issues to DataRobot.
Notifications (3) Opens a modal that lists notifications sent from the DataRobot platform.
Manage projects (4) Opens the page for starting a new project and provides a link to your existing project repository.
Account settings (5) Provides access to profile information, two-factor authentication and other settings, data sources, and your membership assignments.

Access resources

Click the question mark icon () in the upper right navigation to access:

  • platform (this) and API documentation.
  • the DataRobot Support portal, for sending a question, bug, or suggestion, with or without screenshots.
  • the DataRobot Community.
  • the "Send Us Feedback" form (under Customer Delight) to communicate your DataRobot experience.

Tip

For on-premise deployments you can only report a bug through the application if your SMTP server was configured to allow it during DataRobot installation. If you do not have SMTP configured, see how to report a bug without SMTP.

Send comments to DataRobot Support

You can include a screenshot with the Ask a Question, Report a Bug, or Suggest a Feature links. To communicate with DataRobot Support:

  1. From the question mark () dropdown, click on the desired link to open the corresponding modal.

  1. Complete the fields—a category and sub-category and a description. If you selected "Other" as a sub-category, you are also prompted for a classification for the issue.

  2. Optionally, use your screen capture software to highlight the area of focus and include a PNG, JPEG, or JPG image that provides additional information.

    Note that you may want to block areas of the screen that you do not want sent as part of the communication (sensitive data or user names, for example).

  3. Click Send to send your message to DataRobot Support. Click Close to cancel.

Report a bug without SMTP

If your deployment does not have SMTP configured, you cannot report a bug or comment through the application. Instead, you can click the provided link to open your email and report, with screenshots, via email.

To report without SMTP:

  1. Click the link to open an email addressed to support@datarobot.com. Any comments you entered are transferred to the email.

  2. If you included a screenshot, copy or drag the image to your email.

  3. Enter any additional comments or images and send the email.

Notification center

The alert icon () provides access to notifications sent from the DataRobot platform. A numeric indicator on top of the alert icon indicates that you have unread notifications.

Click the icon to see a list of notifications. Note that once you click on the icon, the indicator disappears. To remove a notification, hover on it and click the trash can icon . If you do not delete them, the notification center lists up to the last 100 events. Notifications expire and are removed after one month.

Notifications are delivered for the following events. Click the notification to open the project or the model in the deployment area that is related to the event.

Event name Description
Autopilot has finished Reports that Autopilot—either Quick or full mode—has completed.
Project shared Reports that a project has been shared with you. DataRobot also delivers an email notification with a link to the project.
New comment Alerts that a comment has been added to a project you own, and displays the comment.
New mention Reports that you have been mentioned in a project.
Data drift detected Indicates that a deployed model has experienced data drift with a status of failing (red).
Deployment is unhealthy Indicates that service health for a deployed model—its ability to respond to prediction requests quickly and reliably—has severely declined since the model was deployed.
Deployed model accuracy decreased Indicates that model accuracy for a deployed model has severely declined since the model was deployed.

Updated October 26, 2021
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