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Zendesk Connector for Data Prep

User Persona: Data Prep User, Data Prep Admin, Data Source Admin, or IT/DevOps

Note

This document covers all configuration fields available during connector setup. Some fields may have already been filled out by your Administrator at an earlier step of configuration and may not be visible to you. For more information on Data Prep's connector framework, see Data Prep Connector setup. Also, your Admin may have named this connector something else in the list of Data Sources.

Configuring Data Prep

This connector allows you to connect to Zendesk for browsing and importing available data. The following fields are used to define the connection parameters.

General

  • Name: Name of the data source as it will appear to users in the UI.
  • Description: Description of the data source as it will appear to users in the UI.

Tip

You can connect Data Prep to multiple Zendesk accounts. Using a descriptive name can be a big help to users in identifying the appropriate data source. If you are a Data Prep SaaS customer, inform Data Prep DevOps how you would like this set.

Web Proxy

If you connect to Zendesk through a proxy server, these fields define the proxy details.

  • Web Proxy: 'None' if no proxy is required or 'Proxied' if the connection to the Zendesk REST Endpoint should be made via a proxy server. If a web proxy server is required, the following fields are required to enable a proxied connection.
  • Proxy host: The host name or IP address of the web proxy server.
  • Proxy port: The port on the proxy server for Data Source.
  • Proxy username: The username for the proxy server.
  • Proxy password: The password for the proxy server. *Leave username & password blank for an unauthenticated proxy connection.

Zendesk Configuration

  • Zendesk URL: Your Zendesk URL in the format https://your-domain.zendesk.com.
  • Username: The email address of the user connecting to Zendesk.
  • Authentication Type: Type of authentication you want to use, either Password or API token.
    • Password: Password for connecting to Zendesk. To be provided when Password is selected as the authentication type.
    • API Token: API token for connecting to Zendesk. To be provided when API Token is selected as the authentication type.
  • Timeout: The number of seconds to wait until a timeout error cancels a running operation.

Data Import Information

Via Browsing

Browse to a table and "Select" the table for import.

Via SQL Query

Using a legal SQL Select Query

Zendesk Objects

Name Description
AccountSettings Account Settings in Zendesk.
ActivityStream ActivityStreams in Zendesk.
AppLocations AppLocations in Zendesk.
Attachments Show ticket attachments in Zendesk.
Automations Automations in Zendesk.
Brands Brands in Zendesk.
Collaborators Collaborators in Zendesk.
CustomAgentRoles CustomAgentRoles in Zendesk.
GroupMemberships Group Memberships in Zendesk.
Groups Groups in Zendesk.
Holidays Schedules in Zendesk.
JobStatus A status record is created when somebody kicks off a job such as updating multiple tickets. * You can access the job status data for an hour after a particular job is created, after which the data is no longer available.
Locales Locales in Zendesk.
Macros Macros in Zendesk.
MonitoredTwitterHandles Monitored Twitter handles in Zendesk.
OrganizationFields Organization Fields in Zendesk.
OrganizationMemberships Organization Memberships in Zendesk.
OrganizationSubscriptions Organization Subscriptions in Zendesk.
Organizations Organizations in Zendesk.
Requests Requests in Zendesk.
SatisfactionRatings Requests in Zendesk.
Schedules Schedules in Zendesk.
Sessions Sessions in Zendesk.
SharingAgreements SharingAgreements in Zendesk.
SlaPolicies SlaPolicies in Zendesk.
SupportAddresses Support Addresses in Zendesk.
SuspendedTickets Suspended Tickets in Zendesk.
TicketAudits TicketAudits in Zendesk.
TicketComments TicketComments belonging to a specified ticket in Zendesk.
TicketFields TicketFields in Zendesk.
TicketForms Ticket Forms in Zendesk.
TicketMetricEvents TicketMetricEvents in Zendesk.
TicketMetrics TicketMetrics in Zendesk.
Tickets Tickets.
Triggers Triggers in Zendesk.
UserFields User Fields.
UserIdentities User Identities.
UserRelatedInformation UserRelatedInformation in Zendesk.
Users Users in Zendesk.
Views Views in Zendesk.

Updated October 28, 2021
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