# Need help signing in?

> Need help signing in? - This article addresses common questions related to signing in to the
> DataRobot AI Platform.

This Markdown file sits beside the HTML page at the same path (with a `.md` suffix). It summarizes the topic and lists links for tools and LLM context.

Companion generated at `2026-05-06T18:17:09.952791+00:00` (UTC).

## Primary page

- [Need help signing in?](https://docs.datarobot.com/en/docs/get-started/troubleshooting/signin-help.html): Full documentation for this topic (HTML).

## Sections on this page

- [Are you signing in to the correct AI Platform?](https://docs.datarobot.com/en/docs/get-started/troubleshooting/signin-help.html#are-you-signing-in-to-the-correct-ai-platform): In-page section heading.
- [Do you have the right password?](https://docs.datarobot.com/en/docs/get-started/troubleshooting/signin-help.html#do-you-have-the-right-password): In-page section heading.
- [Still having trouble?](https://docs.datarobot.com/en/docs/get-started/troubleshooting/signin-help.html#still-having-trouble): In-page section heading.
- [Get more assistance](https://docs.datarobot.com/en/docs/get-started/troubleshooting/signin-help.html#get-more-assistance): In-page section heading.

## Related documentation

- [Get started](https://docs.datarobot.com/en/docs/get-started/index.html): Linked from this page.
- [Get help](https://docs.datarobot.com/en/docs/get-started/troubleshooting/index.html): Linked from this page.

## Documentation content

This article addresses common questions related to signing in to the DataRobot AI Platform.

**Login methods**

If your organization is using an external account management system for single sign-on:

- If using LDAP, note that your username is not necessarily your registered email address. Contact your DataRobot administrator to obtain your username, if necessary.
- If using a SAML-based system, on the login page, ignore the entry box for credentials. Instead, click Single Sign-On and enter credentials on the resulting page.

## Are you signing in to the correct AI Platform?

Make sure that you are logging in to the appropriate region of the DataRobot AI Platform. You must log into the application based on the region selected when registering your account—either [app.datarobot.com](https://app.datarobot.com) or [app.eu.datarobot.com](https://app.eu.datarobot.com).

## Do you have the right password?

If you are not sure if you are entering the right password, try a password reset. Note:

- Make sure you have the right URL for your region before attempting a reset.
- If you are using an SSO account, the SSO admin must perform the reset.
- If you did not complete account setup, you will not receive a password reset email.
- If you are using a Google account, you or your admin must reset the password in Google.

## Still having trouble?

If these steps haven't worked and you're still having issues, try the following:

- Make sure you are using the latest version of the Chrome browser, which DataRobot recommends for the best user experience.
- Clear your browser cache and cookies and try accessing the domain again.
- Try signing in with the browser in incognito mode.
- Contact your administrator.
- If you are in an office or public environment, there may be a firewall blocking website access. Try using a different network to access the site.

## Get more assistance

If the suggestions above did not answer your question(s), contact your administrator or reach out to [support@datarobot.com](mailto:Support@datarobot.com).