# Tenant isolation and collaboration

> Tenant isolation and collaboration - How to collaborate within a tenant.

This Markdown file sits beside the HTML page at the same path (with a `.md` suffix). It summarizes the topic and lists links for tools and LLM context.

Companion generated at `2026-04-24T16:03:56.644964+00:00` (UTC).

## Primary page

- [Tenant isolation and collaboration](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/tenant-isolation-and-collaboration.html): Full documentation for this topic (HTML).

## Sections on this page

- [Add a user to collaborate](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/tenant-isolation-and-collaboration.html#add-a-user-to-collaborate): In-page section heading.
- [1: Create a user](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/tenant-isolation-and-collaboration.html#1-create-a-user): In-page section heading.
- [2: Invite a user](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/tenant-isolation-and-collaboration.html#2-invite-a-user): In-page section heading.
- [3: Submit a support ticket](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/tenant-isolation-and-collaboration.html#3-submit-a-support-ticket): In-page section heading.
- [Manage collaborators](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/tenant-isolation-and-collaboration.html#manage-collaborators): In-page section heading.
- [FAQ](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/tenant-isolation-and-collaboration.html#faq): In-page section heading.

## Related documentation

- [Account management](https://docs.datarobot.com/en/docs/platform/index.html): Linked from this page.
- [Administrator's guide](https://docs.datarobot.com/en/docs/platform/admin/index.html): Linked from this page.
- [Manage entities](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/index.html): Linked from this page.
- [create a new user account](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/manage-users.html#create-user-accounts): Linked from this page.

## Documentation content

# Tenant isolation and collaboration

To reinforce data security, further protect your sensitive information, and streamline the sharing process, resources can now only be shared between users from the same organization. This page describes how you can add and manage collaborators within your organization.

> [!NOTE] Note
> October 2023
> 
> These changes will only impact Multi-Tenant SaaS users. This functionality will remain in place for Self-Managed OnPrem, Self-Managed VPC, and Single-Tenant SaaS users. If and when that changes, you will be notified and this page will be updated.

## Add a user to collaborate

Before you can collaborate with other users, they must first be added as a user to your organization.This includes DataRobot employees.

There are three ways to add users to your organization:

### 1: Create a user

If you are a current DataRobot user, an admin can [create a new user account](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/manage-users.html#create-user-accounts) within their organization.

An organization admin must invite a DataRobot employee to their organization using the following format: `first_name.last_name+customer@datarobot.com`. This creates a DataRobot user that is unique to the organization. Make sure you select the box next to "Send invitation email" before clicking Create user.

### 2: Invite a user

If you are in a trial or POV phase of DataRobot, open Workbench. Then, click the Onboarding Checklist icon at the top of the page and click Invite Colleagues. Alternatively, click the Account Settings icon and select Users.

In the resulting dialogue, enter the email of the user you want to invite using the format shown in the image below. Then, click Send invite.

### 3: Submit a support ticket

To [submit a ticket to DataRobot support](mailto:support@datarobot.com), click the?icon at the top of the page and choose Email Support. Indicate that you want to collaborate with a specific individual, and a support representative will add them as a user to your organization.

## Manage collaborators

Once the user is added to your organization, you can manage their permissions via sharing and [role-based access control (RBAC)](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/manage-users.html#rbac-for-users). Only share access to resources that collaborators require to do their job,  also known as the least permissive approach.

You can [deactivate/reactivate a collaborator](https://docs.datarobot.com/en/docs/platform/admin/manage-entities/manage-users.html#deactivate-user-accounts) by clicking the User Settings icon at the top of the page and selecting Users.

Note that deactivating a collaborator does not delete the user, but it does prevent them from logging into your organization or accessing any resources.

## FAQ