Need help signing in?¶

This article addresses common questions related to signing up or signing in to the DataRobot AI Platform.

Are you signing in to the correct AI Platform?¶

Make sure that you are logging in to the appropriate region of the DataRobot AI Platform. You must log in to the application based on the region selected when registering your account—either app.datarobot.com or app.eu.datarobot.com.

Do you have the right password?¶

If you are not sure if you are entering the right password, try a password reset. Note:

• Make sure you have the right URL for your region before attempting a reset.
• If you are using enforced SSO, the SSO admin will have to do the reset.
• If you did not complete account setup, you will not receive a password reset email.

Still having trouble?¶

If these steps haven't worked and you're still having issues, try the following:

• Make sure you are using the latest version of the Chrome browser, which DataRobot recommends for the best user experience.

• Clear your browser cache and cookies and try accessing the domain again.

• Try signing in with the browser in incognito mode.

• Contact your administrator.

• If you are in an office or public environment, there may be a firewall blocking website access. Try using a different network to access the site.

How can I add two-factor authentication?¶

Once logged in, you can set up two-factor authentication (2FA) from your profile settings. Click your avatar (or the default avatar ) in the upper-right corner of DataRobot, click User settings > Authentication, and toggle Enforce two-factor authentication to on. For more information about setting up 2FA, see the full documentation on the topic. For help, see 2FA troubleshooting.

Get more assistance¶

If the suggestions above did not answer your question(s), contact your administrator or reach out to support@datarobot.com.