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Click in-app to access the full platform documentation for your version of DataRobot.

Help resources

Click the question mark icon in the upper right navigation.

From this menu you can access:

Option Description
Documentation
UI Documentation Documentation for UI-based DataRobot use.
API Documentation Documentation for code-based DataRobot use.
Support
Customer Support Portal Open the DataRobot Support portal to send a question, bug, or suggestion, with or without screenshots.
Report a Bug Report a product bug to the DataRobot support team. Optionally, use your screen capture software to highlight the area of focus and include a PNG, JPEG, or JPG image that provides additional information. Note that you may want to block areas of the screen that you do not want sent as part of the communication (sensitive data or user names, for example).
Ask a Question Send a question to the DataRobot support team.
Community
Ask the Community Go to the Community where you can talk to other DataRobot users.
Customer Delight
Send Us Feedback Send DataRobot product feedback or communicate your DataRobot experience.
Contact sales Contact the sales team at DataRobot about pricing information or a general inquiry.

Tip

For on-premise deployments you can only report a bug through the application if your SMTP server was configured to allow it during DataRobot installation. If you do not have SMTP configured, see how to report a bug without SMTP.

Send comments to DataRobot Support

You can include a screenshot with the Ask a Question, Report a Bug, or Suggest a Feature links. To communicate with DataRobot Support:

  1. From the question mark () dropdown, click on the desired link to open the corresponding modal.

  2. Complete the fields—a category and sub-category and a description. If you selected "Other" as a sub-category, you are also prompted for a classification for the issue.

  3. Optionally, use your screen capture software to highlight the area of focus and include a PNG, JPEG, or JPG image that provides additional information.

    Note that you may want to block areas of the screen that you do not want sent as part of the communication (sensitive data or user names, for example).

  4. Click Send to send your message to DataRobot Support. Click Close to cancel.

Report a bug without SMTP

If your deployment does not have SMTP configured, you cannot report a bug or comment through the application. Instead, you can click the provided link to open your email and report, with screenshots, via email.

To report without SMTP:

  1. Click the link to open an email addressed to support@datarobot.com. Any comments you entered are transferred to the email.

  2. If you included a screenshot, copy or drag the image to your email.

  3. Enter any additional comments or images and send the email.


Updated July 21, 2022
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