Click the question mark icon in the upper right navigation.
From this menu you can access:
|Documentation for UI-based DataRobot use.
|Documentation for code-based DataRobot use.
|Customer Support Portal
|Open the DataRobot Support portal to send a question, bug, or suggestion, with or without screenshots.
|Report a Bug
|Report a product bug to the DataRobot support team. (Optional) Use your screen capture software to highlight the area of focus and include a PNG, JPEG, or JPG image that provides additional information. Note that you may want to block areas of the screen that you do not want sent as part of the communication (sensitive data or user names, for example).
|Ask a Question
|Send a question to the DataRobot support team.
|Ask the Community
|Go to the Community where you can talk to other DataRobot users.
|Send Us Feedback
|Send DataRobot product feedback or communicate your DataRobot experience.
|Contact the sales team at DataRobot about pricing information or a general inquiry.
For Self-Managed AI Platform deployments you can only report a bug through the application if your SMTP server was configured to allow it during DataRobot installation. If you do not have SMTP configured, see how to report a bug without SMTP.
Send comments to DataRobot Support¶
You can include a screenshot with the Ask a Question, Report a Bug, or Suggest a Feature links. To communicate with DataRobot Support:
From the question mark () dropdown, click on the desired link to open the corresponding modal.
Complete the fields—a category and sub-category and a description. If you selected "Other" as a sub-category, you are also prompted for a classification for the issue.
(Optional) Use your screen capture software to highlight the area of focus and include a PNG, JPEG, or JPG image that provides additional information.
Note that you may want to block areas of the screen that you do not want sent as part of the communication (sensitive data or user names, for example).
Click Send to send your message to DataRobot Support. Click Close to cancel.
Report a bug without SMTP¶
If your deployment does not have SMTP configured, you cannot report a bug or comment through the application. Instead, you can click the provided link to open your email and report, with screenshots, via email.
To report without SMTP:
Click the link to open an email addressed to firstname.lastname@example.org. Any comments you entered are transferred to the email.
If you included a screenshot, copy or drag the image to your email.
Enter any additional comments or images and send the email.
Self-Managed AI Platform admins¶
The following is available only on the Self-Managed AI Platform.
At times you may see messages in the banner across the top of the application window, indicating the DataRobot license is close to expiring or even that the license has expired. If you see these messages, we recommend that you make sure your system administrator is aware of the license status.
If the license expiration warning message appears (as shown below), you can click the link to stop it from appearing for 4 days:
If the license expires, you can still access DataRobot and get predictions from existing models, but you cannot build new models or use features like compliance documentation, feature effects, etc. If model building (EDA2) is running for a project when the license expires, the current round finishes.
The banner shows a message when a new license is applied successfully; at that point, you can again create new models and use all features. Any previously stopped projects (EDA1/EDA2) run to completion.