Troubleshooting the Python client¶

This page outlines cases that can cause issues with using the Python client and provides known fixes.

InsecurePlatformWarning¶

Python versions earlier than 2.7.9 might report an InsecurePlatformWarning in your output. To prevent this warning without updating your Python version, you should install the pyOpenSSL package:

pip install pyopenssl ndg-httpsclient pyasn1

Unable to retrieve multiclass metrics¶

The Python client does not compute the confusion matrix metrics for multiclass projects with more than 100 target classes. That is, the metrics object typically obtained using get_confusion_chart().class_metrics (as shown in the API documentation) is empty in such cases. In order to retrieve these metrics, DataRobot recommends using this code snippet.

AttributeError: 'EntryPoint' object has no attribute 'resolve'¶

Some earlier versions of setuptools cause an error when importing DataRobot.

>>> import datarobot as dr
...
File "/home/clark/.local/lib/python2.7/site-packages/trafaret/__init__.py", line 1550, in load_contrib
  trafaret_class = entrypoint.resolve()
AttributeError: 'EntryPoint' object has no attribute 'resolve'

The recommended fix is upgrading setuptools to the latest version.

pip install --upgrade setuptools

If you are unable to upgrade, pin trafaret to version <=7.4 to correct this issue.

Connection errors¶

configuration.rst describes how to configure the DataRobot client with the max_retries parameter to fine tune behaviors like the number of attempts to retry failed connections.

ConnectTimeout¶

If you have a slow connection to your DataRobot installation, you may see a traceback like:

ConnectTimeout: HTTPSConnectionPool(host='my-datarobot.com', port=443): Max
retries exceeded with url: /api/v2/projects/
(Caused by ConnectTimeoutError(<requests.packages.urllib3.connection.VerifiedHTTPSConnection object at 0x7f130fc76150>,
'Connection to my-datarobot.com timed out. (connect timeout=6.05)'))

project.open_leaderboard_browser¶

Calling project.open_leaderboard_browser may be blocked if you run it with a text-mode browser or on a server that doesn't have the ability to open a browser.